At tomsbd.com, your satisfaction is our top priority. Whether you have questions about your order, need help choosing the right product, or simply want to give us feedback — we’re here to listen and assist you.
We believe in transparent communication, customer-first service, and secure interactions. Get in touch with us today — our support team is always ready to help!
📞 How to Contact tomsbd.com
We offer multiple ways to connect with us for a smooth and efficient experience:
📧 Email Support
For general inquiries, order support, or technical assistance, feel free to email us anytime at:
We typically respond within 24–48 hours on business days.
🌐 Website Contact Form
Visit our official website and head over to the Contact Us page to fill out the contact form. Please include as many details as possible so we can resolve your issue faster.
We’re working on launching a real-time chat feature so you can reach us instantly during business hours.
📍 Our Business Location
tomsbd.com is proudly operated in Bangladesh, serving customers nationwide with high-quality digital and e-commerce products. (For security and privacy reasons, we currently operate as an online-only business. Physical visits are not available at this time.)
⏰ Customer Support Hours
We respond to messages during the following hours (GMT+6):
Sunday to Thursday: 10:00 AM – 6:00 PM
Friday & Saturday: Closed (Weekend & Public Holidays)
🛡️ Your Privacy & Legal Rights
All customer communications are protected under data protection laws and our Privacy Policy. Any information you share with us is kept secure, confidential, and used only to provide you with the best possible service.
We are fully compliant with local and international privacy standards, including:
Digital Commerce Act, Bangladesh
General Data Protection Regulation (GDPR) (for international users)
Consumer Rights Protection Act
By contacting us, you agree to our terms of service and consent to receive communication related to your query or transaction.
🤝 Let’s Stay Connected
Follow us on social media to get updates, exclusive deals, and support:
