Refund and Returns Policy – Hassle-Free Shopping at tomsbd.com
Effective Date: April 20, 2025
At tomsbd.com, we value your satisfaction and strive to deliver high-quality digital and physical products across Bangladesh. We understand that sometimes things don’t go as planned — and that’s why we’ve designed a simple, transparent, and legally compliant Refund and Returns Policy to protect your rights and make your experience stress-free.
This policy is in line with the Digital Commerce Act 2018, the Consumer Rights Protection Act 2009, and other global standards for safe online transactions.
🔄 Our Return Policy
We accept returns under the following conditions:
✅ Eligibility for Returns
The product is defective, damaged, or not as described.
You received the wrong item.
You must request a return within 3 days of delivery.
The product must be unused, unaltered, and in its original condition.
🚫 Non-Returnable Items
We do not accept returns for:
Digital products (e.g., downloadable files, licenses)
Services once delivered
Items purchased with promotional offers, unless defective
Products damaged due to customer misuse
If you’re unsure whether your item is eligible for return, please contact us before initiating the process.
💸 Refund Policy
We offer refunds under the following conditions:
✔️ Refunds Are Approved If:
The product is returned and meets our return criteria
A digital product you purchased cannot be delivered or activated due to a technical issue caused by us
We cancel your order before shipping
🔁 Refund Process
Once we receive and inspect your returned item, we’ll notify you of the refund status. Approved refunds will be processed within 7–10 business days to your original payment method or mobile wallet.
If your refund is delayed, please check with your bank or payment provider before contacting us.
📦 How to Request a Return or Refund
You can easily request a return or refund by following these steps:
Include your Order ID, a brief explanation, and clear photos/videos of the issue.
Our team will verify and guide you through the next steps.
If your request is approved, we will provide return instructions or process your refund accordingly.
⚖️ Legal Protection & Customer Rights
At tomsbd.com, we comply fully with:
Digital Commerce Act 2018 (Bangladesh)
Consumer Rights Protection Act 2009
Electronic Transactions Act
GDPR, if applicable to international users
Your rights as a customer are protected. We do not engage in unfair practices, false advertisements, or any activities that violate e-commerce consumer laws.
🔐 Data Protection
All return/refund-related information is handled securely. We will never share your personal data with third parties, except as required by law. Read our full Privacy Policy for more.
🧾 Important Notes
Refunds and returns are processed only after verification.
Customer misuse or buyer’s remorse is not a valid reason for return/refund.
For digital product issues, please contact us before leaving negative feedback — we’re happy to help!
🤝 Our Commitment
Your trust matters to us. That’s why we’ve created a fair and transparent Refund & Returns Policy. We’re here to help — before and after the sale.
📩 Contact Us
Need help with a return or refund? Reach out to our friendly support team:
