Terms and Conditions

Your Trusted Shopping Experience at tomsbd.com

Effective Date: April 20, 2025

Welcome to tomsbd.com — your reliable e-commerce destination for quality gadgets, accessories, and digital products in Bangladesh. By using our website, you agree to be bound by the following Terms and Conditions, which govern your access, usage, and transactions on tomsbd.com.

Please read this policy carefully before using our platform.

🛍️ 1. Acceptance of Terms

By accessing, browsing, or making a purchase on tomsbd.com, you agree to these Terms and Conditions, along with our:

• Privacy Policy
• Refund & Returns Policy
• Shipping Policy

If you do not agree, please do not use our website.

👤 2. User Eligibility

To shop on tomsbd.com, you must:

• Be at least 18 years old or under parental supervision
• Provide accurate and complete information during registration
• Use a valid payment method owned by you or authorized for use

💳 3. Orders & Payment

• All prices are shown in Bangladeshi Taka (BDT) and are inclusive of applicable VAT, unless stated otherwise.
• We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, or suspicious activity.
• Payment must be completed in full before we dispatch your order.

Accepted payment methods include:

• Mobile banking (e.g., bKash, Nagad, Rocket)
• Credit/Debit cards
• Bank transfer (if available)

🚚 4. Shipping & Delivery

• We aim to deliver your products on time as per our Shipping Policy.
• Delivery times are estimates and may vary due to external factors.
• We are not liable for delays caused by courier companies or natural events.

🔄 5. Return, Refund & Cancellation

Our Refund & Returns Policy explains the process for handling product returns, digital delivery issues, and refunds.

• You may request a return or refund within 3 days of receiving your product.
• Cancellation of orders is possible before shipment only.

📲 6. Account Responsibility

You are responsible for maintaining the confidentiality of your account and password. You agree to:

• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account

We reserve the right to suspend or delete accounts involved in fraud, abuse, or suspicious behavior.

📜 7. Intellectual Property

All content on tomsbd.com, including images, product descriptions, logos, texts, and digital materials, is the intellectual property of tomsbd.com or its licensors.

• You may not copy, modify, distribute, or reproduce any content without written permission.

🚫 8. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes
• Upload or distribute malicious software or spam
• Attempt to hack or bypass security systems
• Misuse promotions or coupon codes
• Impersonate others or provide false information

⚖️ 9. Legal Compliance

tomsbd.com strictly adheres to:

• Digital Commerce Act 2018 (Bangladesh)
• Consumer Rights Protection Act 2009
• ICT Act 2006
• Applicable global data privacy standards (e.g., GDPR, if relevant)

Violations of these laws may result in legal action.

🛡️ 10. Limitation of Liability

While we aim to provide accurate product information and secure services, tomsbd.com is not liable for:

• Product misuse or customer negligence
• Temporary unavailability of the website
• Losses due to incorrect delivery info or third-party actions

Our liability is limited to the purchase amount paid for the affected product or service.

🔁 11. Modifications to Terms

We may update these Terms & Conditions from time to time to reflect legal, technical, or operational changes. Updated versions will be posted on this page with a revised date.

Continuing to use the website after changes means you accept the updated terms.

📩 12. Contact Us

For questions about these Terms, or if you need clarification, feel free to reach out:

📧 Email: support@tomsbd.com
🌐 Website: https://tomsbd.com

Thank you for shopping with tomsbd.com — your trusted e-commerce platform in Bangladesh.